Refund policy

Returns & Refunds (UK)

14-Day Right to Cancel

You may cancel your online order within 14 days of receiving your item, without giving a reason.

The cancellation period starts the day after delivery
Cancellation must be sent in writing (email is acceptable)
Items must be returned within 14 days of cancellation

When cancellation is exercised, we refund the item price and standard outbound delivery costs (as required by UK law).
Premium or expedited delivery charges are non-refundable.

Condition of Returned Jewellery

Returned jewellery must be:

Unworn, unused, and in pristine, resale-ready condition
Free from damage, resizing, polishing, or alteration
Returned with all original packaging, certificates, and documentation

You may inspect the item only as you would in a physical jewellery showroom.
Handling beyond this may result in a reduced refund, reflecting any loss in value.

Inspection & Authentication

All returned items are inspected and authenticated, including under magnification where applicable.

Items showing wear, alteration, or tampering may be partially refunded or refused, in line with UK consumer law.

Refunds

Refunds are issued within 14 days of receiving the approved return
Refunds are made to the original payment method
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect

Items Not Eligible for Change-of-Mind Returns

The following items cannot be returned unless faulty:

Custom-made or bespoke jewellery
Personalised or engraved items
Items resized or altered at the customer’s request
Items supplied with an anti-tampering or authentication seal that has been broken

Faulty or Incorrect Items

If your item is faulty, damaged on arrival, or not as described:

Please notify us as soon as possible and within 30 days of delivery
We will offer a repair, replacement, or refund
Reasonable return postage costs will be covered by us

Natural characteristics of gemstones or pearls (including minor variations in colour, shape, or surface) are not faults where accurately described.

High-Value Returns

For high-value jewellery, returns must be sent using a fully tracked and insured service.

For change-of-mind returns, items remain the customer’s responsibility until safely received
For faulty or incorrect items, risk passes to us once the return is accepted